SEND IT BACK.
Nobody should have to read thirty-six thousand characters of legal drafting to find out whether they can send a computer back. So here is the short version.
If you bought as a consumer, you have fourteen days from the day the parcel reaches you to withdraw from the sale, without giving a reason and without a penalty. Tell us, post the goods back, and we return your money. Faulty goods are a separate matter with its own rules, further down this page.
We would rather you kept the machine, obviously. But a shop that makes returning things difficult is telling you something about how confident it is in what it sells.
THIS PAGE IS A SUMMARY
It restates, in ordinary English, what § 10, § 11 and § 12 of our Terms and Conditions already say. It adds nothing and takes nothing away.
Where the summary and the Terms disagree, the Terms are what counts — they are the document that formed the contract when you ordered.
Read the full Terms and Conditions →
HOW IT GOES, IN THREE MOVES
TELL US
Send a statement that you are withdrawing from the contract. E-mail to biuro@l-tek.pl is enough; a letter by post works too.
The clock runs from the day you — or somebody you named, other than the courier — took delivery. Order several items that travel separately and it runs from the last one to arrive.
It only has to leave before the fourteenth day, not arrive. Send it electronically and we will confirm we have it.
POST IT BACK
The goods go back to the seller’s address given in the Terms, within fourteen days of the day you told us. Again, posting it in time is what counts.
Return postage is yours to pay. If something cannot travel by ordinary post because of what it is, its product page says so and gives the cost of getting it back.
GET YOUR MONEY
We refund within fourteen days of receiving your withdrawal statement, by the same route you paid — unless you expressly agree to another that costs you nothing.
One caveat, and it is in the Terms: we may hold the refund until the goods are back with us, or until you show proof that you have posted them — whichever happens first.
WHAT COMES BACK
Everything you paid us: the price of the goods and the delivery charge you paid to receive them.
With one limit. If you chose a delivery method dearer than the cheapest ordinary one we offer, we refund the cheapest one — the difference was your choice, and it stays with you.
WHAT YOU PAY
The direct cost of sending the goods back. That is the only charge in the whole process: there is no restocking fee, no handling fee and no deduction for having opened the box.
We do not send prepaid labels or arrange collections for a withdrawal; the Terms put the return, and its cost, in your hands.
HOW YOU MAY TREAT IT
Unpack it, plug it in, load a game, try the keyboard. Establishing what a thing is, what it does and whether it works is precisely what the fourteen days are for, and it costs you nothing.
Beyond that you are liable for any loss in value caused by handling that went further than that — a modified board, a scratched case, missing parts.
WHEN THE FOURTEEN DAYS DO NOT APPLY
- Anything made to your own specification, or to meet your individual needs. A one-off build, a personalised box, manual or case, a ROM programmed to your order — once it exists because you asked for it, it cannot go back into stock.
- Sealed recordings, software and computer programs, once the seal is broken. Unopened, they return like anything else.
- Digital content not supplied on a physical medium, if delivery began with your express consent before the fourteen days were up and we told you the right would be lost.
- Things that become inseparably joined to something else after delivery — a board soldered into your own machine is the obvious example.
- A service we have already carried out in full, with your express consent and after telling you that finishing it ends the right to withdraw.
- The statutory list also covers goods sealed for hygiene reasons and opened afterwards, goods that spoil quickly, alcohol, newspapers and periodicals, and anything priced by financial-market movements. We sell none of these, but they are in the Terms and we are not going to pretend otherwise.
Buying for a business rather than as a consumer? The fourteen-day right belongs to Consumers as § 2 of the Terms defines them, so read § 2 and § 10 before you order — and see trade terms if the order is a trade one.
SOMETHING
ARRIVED
FAULTY?
MAKING A COMPLAINT
Send it in writing or by e-mail to biuro@l-tek.pl. The Terms recommend — they do not demand — that you include four things, and including them genuinely speeds it up:
- a short description of what is wrong;
- when it appeared, and what was happening at the time;
- who you are and which order it was;
- what you would like us to do about it.
One workshop request on top of that: describe what the screen shows rather than what you think has failed. Colour bars, a black screen and a garbled loading stripe mean three quite different things, and a photograph of the television often settles it in one exchange.
WHAT WE OWE YOU IN RETURN
We answer without undue delay. If you are a consumer, that means no later than fourteen days — and if we let fourteen days pass in silence, your request counts as accepted. That rule protects you from us, which is the point of it.
Goods sent back under a complaint go to the address given in the Terms, not to a returns centre; there is no returns centre, only a workshop.
If you bought as a business, note that the Terms exclude liability under the statutory warranty between us. Read § 11 before ordering.
IF WE CANNOT AGREE
A consumer is never left with us as the only option. The Terms set out the out-of-court routes, and none of them costs you a court fee:
- the district or municipal consumer ombudsman, whose help is free;
- mediation by the provincial inspector of the Trade Inspection;
- the permanent amicable consumer court attached to the Trade Inspection;
- consumer organisations such as the Consumer Federation or the Association of Polish Consumers.
WHERE TO READ MORE
The Office of Competition and Consumer Protection (UOKiK) publishes the procedures and the addresses:
uokik.gov.pl/spory_konsumenckie.php
uokik.gov.pl/sprawy_indywidualne.php
uokik.gov.pl/wazne_adresy.php
The Terms also name the European Commission’s online dispute resolution platform.
STILL NOT SURE WHERE YOU STAND?
Ask before you post anything. It is a short e-mail for you and a much shorter problem for both of us than a parcel that went to the wrong place.